Terms & Conditions (Terms of Use)

Welcome to SKEL Innovation Limited (also operating under the brand “時生堂”) (“we”, “us”, “our”). These Terms & Conditions govern your access to and use of our website nmn-sst.com (the “Website”).

By accessing, browsing, or using this Website, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. If you do not agree, please discontinue use of the Website immediately.

1. Scope of Application

1. These Terms apply to all content, features, and services provided on the Website, including but not limited to product browsing, user accounts, ordering, payment, promotions, reward points, and customer support.

2. These Terms should be read together with our Privacy Policy and Refund & Returns Policy, which form part of this agreement.

2. User Accounts and Responsibilities

1. Users who register an account must provide accurate, complete, and up-to-date information.

2. Users are responsible for maintaining the confidentiality of their login credentials and for all activities conducted under their account.

3. If you suspect unauthorised use of your account, you must notify us immediately.

4. We reserve the right to suspend or terminate any account where fraud, abuse, breach of these Terms, or unlawful activity is reasonably suspected.

3. Account Deletion and Irreversibility

If a user chooses to delete their account and confirms the deletion request, the user expressly acknowledges and agrees that:

1. Account deletion is irreversible
   Once confirmed, the account will be permanently deleted and cannot be restored, reactivated, or recovered.

2. All account data will be permanently removed, including but not limited to:

   • Personal account information

   • Order and transaction records

   • Reward points, store credits, and promotional entitlements

   • Account settings and historical activity data

3. Reward points and benefits will be forfeited
   Any unused reward points, store credits, or membership benefits will be forfeited immediately upon account deletion and will not be compensated, transferred, or refunded.

4. No data recovery service will be provided
   After deletion is completed, we will not be able to retrieve, restore, or trace back any account data, reward points, or records.

5. Users are responsible for data backup
   Users must back up or download any required information prior to deleting their account. All data will become inaccessible after deletion.

4. Product Information and Supplement Disclaimer

1. We endeavour to ensure that product descriptions, images, ingredients, packaging, and pricing are accurate; however, we do not guarantee that such information is complete, current, or error-free.

2. Product images are for reference only. Actual products may vary due to batch or packaging updates.

3. Any information provided on this Website is for general reference only and does not constitute medical advice, diagnosis, or treatment.

4. Users with medical conditions, those taking medication, or who are pregnant or breastfeeding should consult a qualified healthcare professional before purchasing or consuming any product.

5. Orders and Payments

1. Submission of an order does not constitute acceptance by us. An order is deemed accepted only when we issue an order confirmation or shipping confirmation.

2. We reserve the right to cancel or adjust orders due to stock unavailability, pricing errors, system issues, or other reasonable circumstances, with appropriate refunds or alternatives arranged.

3. Payment methods may be subject to the terms and conditions of third-party payment service providers.

6. Delivery (Hong Kong Only)

1. Products sold on this Website are primarily for delivery within Hong Kong.

2. Delivery methods, shipping fees, and estimated delivery times are shown at checkout.

3. Users must provide accurate and complete delivery details. Any delay, loss, return, or additional cost caused by incorrect information shall be borne by the user.

4. Once an order is confirmed, delivery details generally cannot be changed.

7. Promotions, Free Gifts, and Reward Points

1. We may offer discounts, promo codes, “Buy X Get Y” offers, free gifts, or other promotions from time to time. Conditions will be specified on the promotion page or at checkout.

2. If a refund, return, or partial cancellation causes an order to no longer meet promotion requirements, we reserve the right to request the return of free gifts or deduct their original or equivalent value from the refund.

3. Reward points are loyalty benefits only and are non-transferable, non-redeemable for cash, and not refundable as money.

4. Reward points earned from cancelled or refunded orders may be revoked, and points used may be returned according to system rules.

8. Refunds and Returns

All refunds and returns are governed by our separate Refund & Returns Policy, as published on the Website.

9. Intellectual Property

1. All content on the Website, including text, images, trademarks, logos, designs, and software, is owned by or licensed to us and protected by applicable laws.

2. No part of the Website may be copied, reproduced, modified, distributed, or used for commercial purposes without our prior written consent.

10. Prohibited Conduct

Users must not:

• Abuse promotions or reward systems

• Submit fraudulent orders or malicious refund requests

• Access or attempt to access other users’ accounts or systems without authorisation

• Upload malware or harmful code

• Violate Hong Kong laws or infringe third-party rights

We reserve the right to take appropriate action, including order cancellation, account suspension, or legal action.

11. Limitation of Liability and Disclaimer

1. To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, consequential, or loss-of-profit damages arising from the use or inability to use the Website.

2. We do not warrant that the Website will be uninterrupted, error-free, or completely secure.

3. We are not responsible for delays or losses caused by third-party service providers, logistics companies, payment platforms, or force majeure events.

12. Indemnity

You agree to indemnify and hold us harmless from any claims, losses, damages, liabilities, costs, or expenses (including legal fees) arising from your breach of these Terms or misuse of the Website.

13. Privacy Policy

Our collection and use of personal data are governed by our Privacy Policy, which forms part of these Terms.

14. Amendments

We reserve the right to amend, update, or modify these Terms at any time. Updated Terms will be published on the Website and take effect immediately upon posting.

15. Governing Law and Severability

1. These Terms are governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region.

2. If any provision is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.

16. Contact Us

For any questions regarding these Terms & Conditions, please contact us:

Company Name: SKEL Innovation Limited
Website: https://nmn-sst.com
Email: info@nmn-sst.com
Address: Flat C, 28/F Blk B, Billion Centre. 1 Wang Kwong Road, Kowloon Bay, Kowloon